![]() Have you removed the Cox email from your client device entirely, and re-entered the credentials? I highly recommend doing so and starting from scratch. When you changed your password on the Cox website, does the password match both the incoming and outgoing settings on your Client devices? If the passwords do not match, you will more than likely receive a pop-up box for Apple products, recommending you enter a username and password. If you are having issues sending or receiving on the host server, this will more than likely impact your Client devices (in which case, we may need to escalate this to our back-office webmail team). To confirm, you can send and receive emails on (host server), is that correct? To my understanding, you mentioned you were able to log in without any issues. Hi Isayeh, we're sorry to know that you're experiencing issues with the Client servers. ![]() I have even tried changing my cox account password completely, and I am able to login via everytime, yet any attempt to login via imap with the same login details is rejected by cox as an invalid username or password.Ĭan someone at cox please look at my account on the cox server backend and determine what is causing this? It is extremely frustrating to get locked out of email for a month like this. And it worked for 1 week, and now the same issue has happened again. That support agent was able to somehow get it working, but never followed-up to say how. ![]() The first cox customer support agent also was unable to access the account via IMAP either. I have also triple-checked the imap server settings, and ensured they are exactly according to cox's requirements:, secure port 993, etc. So I know it is not an issue with my devices. I have tried an iMac, iPhone, iPad, and Android devices, at my own home and from different locations on different wifi networks. I cannot access my cox email through any imap device. I can login to with my cox email and password, no problems. I'm posting here because I have had 3 phone calls with cox customer support over the last month and they have been unable to resolve the issue I am having even though they first agreed that it was an issue on the backend of their server.
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